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General Terms and conditions of Use
These general terms and conditions of use (hereinafter the "GTC of Use") are entered into between the company LABORATOIRES CINQ MONDES, a simplified joint stock company with a share capital of 513,270 euros with its registered office at 6 square de l'Opéra-Louis Jouvet in Paris (75009), France, registered in the Paris Trade and Companies Register under number 435 296 470 (hereinafter "LCM"), and persons wishing to consult the website www.algotherm.com (hereinafter the "Users").
LCM and the Users are hereinafter referred to together as the "Parties".
Use of the www.algotherm.com website (hereinafter the " Site ") and the services offered therein is governed by the GTC of Use, supplemented by the Privacy Policy and the Cookie Policy of the Site. The purchase of the products listed on the Site is in turn governed by the General Terms and Conditions of Sale of the Site, it being specified that only Users with the status of consumer may purchase these products.
Consequently, any User wishing to use the Site, visit its various pages and benefit from the services offered must first read and accept the GTC of Use in their entirety. In any event, accessing the Site implies the User's full and unreserved acceptance of the rules set out below.
Should either Party fail to invoke one of these conditions at a given time, this may not be interpreted as a waiver of the right to invoke the same at a later date.
The cancellation of a clause in the GTC of Use will not affect the validity of the GTC of Use as a whole.
Date of creation of the GTC of Use: 08 September 2023.
Article 1 - Legal notices
Site editor:
The Site is produced and published by LABORATOIRES CINQ MONDES, a simplified joint stock company with a share capital of 513,270 euros, whose registered office is at 6 square de l'Opéra-Louis Jouvet in Paris (75009), France, registered in the Paris Trade and Companies Register under number 435 296 470.
Publication manager: Julien PATTY
Site host:
SimpleRezo has its registered office at 107 rue de la Réunion 75020 PARIS, FRANCE, and is registered with the Paris Trade and Companies Registry under SIREN number 488 644 931 00039.
Article 2 - Connection to the Site / Navigation
To use the Site, the User connects to the Site using the address www.algotherm.com.
Access to the Site and the presentation pages does not require the creation of a user account.
Article 3 - Presentation and purpose of the Site
The purpose of the Site is to present and offer for sale online cosmetic products from the "Algotherm" brand, gift cards and vouchers and treatments and spa entry via a booking system (hereinafter the "Products"), all sold by LCM.
LCM endeavours to provide clear, accurate and up-to-date information concerning the features of the Products.
The Site is also intended to provide information relating in particular to the Products and the world of the "Algotherm" brand.
The Site also lists the sales outlets that distribute the Products.
In addition, the Site publishes information relating to promotional activities, newsletter subscriptions and the organisation of games in which you can win prizes.
LCM endeavours to provide clear, accurate and up-to-date information concerning the features of the Products, the sales outlets distributing the Products and the promotional activities carried out by the latter. However, LCM cannot guarantee that this information is up to date, particularly with regard to the distribution of Products by independent distributors. To ensure information is as up to date as possible, Users may report any incorrect or inaccurate information they have noticed by emailing the following address: [email protected].
Article 4 - Site content
4-1. The Site
The Site and any software used in connection with it may contain confidential information and data protected by intellectual property law. Thus, unless otherwise stated, the intellectual property rights of the web pages and of any data of any kind contained in the Site and each of the elements making up the Site (images, illustrations, sounds, texts, graphic elements, etc.), including software, databases and newsletters are the exclusive property of LCM and/or any company in the group to which LCM belongs (hereinafter the "Content") or of third parties who have granted LCM a right of use. The User is not granted any licence or any right other than that of accessing the Site.
Reproduction of all or part of the Content is authorised solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes in any manner whatsoever and in any form whatsoever is expressly prohibited. It is also prohibited to copy, modify, create derivative work, assemble, decompile (with the exception of as legally required), sell, assign, sub-license or transfer in any way whatsoever any right relating to the Content. It is also prohibited to modify any or all of the Content, particularly the software, or to use modified versions of the software, particularly with a view to accessing the Site by any means other than the interface provided to Internet users for this purpose.
The use of any or all of the Content without written authorisation from LCM, in particular for commercial purposes, is prohibited and may give rise to criminal and/or civil proceedings.
To obtain LCM's written permission to use any or all of the Content, the User may contact LCM's communications department at the following address: [email protected]
4-2. Branding
All trademarks or logos appearing on the Site are the property of LCM, or of a company in the group to which LCM belongs, or of its service providers, partners or suppliers. Any use whatsoever of these trademarks and/or logos and/or any other Content requires express permission from LCM or the holder of the intellectual property rights concerned.
Users of the Site shall refrain from making any use whatsoever of the Products' trademarks (whether word trademarks or semi-figurative trademarks) and more generally from infringing the intellectual property rights of LCM and/or any company in the group to which LCM belongs.
LCM reserves the right to request the deletion of any link to the Site which has not been, or is no longer, authorised and which is prejudicial to LCM and/or any company in the group to which LCM belongs.
Article 5 - Online product offer
Users who are consumers may order the Products online from the Site.
The online sale of the Products is governed by the General Terms and Conditions of Sale of the Site, which the consumer User must accept before ordering any Products.
Users wishing to order Products online from the Site must create a user account.
The User undertakes to provide accurate information in the form and to refrain from the use of another identity.
Article 6 - Creating a user account
The consumer User can create a user account, either when validating their order, or by clicking on "My Account", at any time when browsing.
The user account is created by completing the fields on the relevant form. The consumer User creating an account undertakes to complete the form in good faith, to provide accurate information and to refrain from the use of a fake identity. The consumer User may change the information entered at any time in the "My Account" section.
A password is required to create a user account. The consumer User undertakes to keep their password confidential and acknowledges that LCM cannot be held liable in the event of disclosure, whether or not caused by an act of negligence on its part.
If the consumer User forgets their password, they can enter the login email address provided at the time of registration and click on forgotten password. An email will then be sent automatically with a new password. The consumer User can also reset their password at any time in the My Account section.
If the consumer User does not use their user account for an uninterrupted period of 3 (three) years, LCM may consider their account to be inactive. Consequently, LCM may send an email to the consumer User, informing them of the new status of the account. If the User does not react within the period stated in the email, LCM may then delete their account.
Article 7 - Contact form
Users may contact LCM by means of a contact form accessible on the "contact" page.
The User guarantees that the information provided when using the contact form is accurate.
The User's request will then be forwarded to LCM's consumer and customer services, which will endeavour to process it as quickly as possible.
The Site does not allow reporting of an undesirable effect of a Product (or an incident during use) using the contact form. In the event that the consumer User wishes to make such a report, they must contact the Regulatory Affairs Department at SNOW GROUP as follows:
- By e-mail: [email protected]
- By post: SNOW GROUP - Service Affaires Réglementaires, Avenue du Général de Gaulle, 14200 Hérouville-Saint-Clair, France.
Article 8 - Listing of sales outlets
The Site lists the other online sales outlets that distribute the Products.
The Site lists the physical points of sale distributing the Products. The contact details (address and telephone number) of these points of sale are provided on the Site.
If they so wish, Users can use the Site to search for a physical point of sale located close to their geographical position or the postal address they choose to enter. This tool requires the location function to be enabled on the User's browsing device.
The Site does not list the Products sold in these sales outlets.
The sales outlets listed do not sell the Products via the Site.
Furthermore, LCM in no way guarantees the availability of the products sold at the physical points of sale listed on the Site. In this respect, LCM recommends that the User contact the points of sale to find out whether the items sought are available.
Article 9 - Promotional offers
The Site references periodic promotional offers relating to the Products.
These promotional offers may consist of price reductions on certain Products.
They may also consist of the award of gifts when certain Products are purchased.
In either case, the Site merely disseminates information relating to these promotional offers. Price reductions and the awarding of any gifts are carried out by the participating physical points of sale.
In this respect, LCM informs the User that they must go to the points of sale participating in the activities if they wish to benefit from these promotions.
It is further specified that no contract relating to these promotional activities is concluded between the Parties via the Site.
Article 10 - The ALGOTHERM newsletter
The User can subscribe free of charge on the Site to a newsletter, in order to receive information about Products, treatments, spas and news.
This newsletter may also be used to provide information relating to campaigns for Products to be tested, games and promotional offers in participating sales outlets if the User has given prior consent to receive these offers by e-mail.
If the User wishes to receive this newsletter, they must register on the Site by completing the form (surname, first name and email address) and validating it by clicking on "REGISTER".
The User is responsible for the information they provide when registering. In the event of an error, LCM cannot be held liable for any problems processing the User's requests resulting from the User's failure to comply with this article.
Article 11 - Organisation of games
LCM and/or the companies in the group to which it belongs organise games that qualify as advertising lotteries within the meaning of the French Consumer Code.
To this end, the Site publishes information about these events and the rules for these games.
Users are expressly invited to read the rules before taking part.
Article 12 - Third party sites
The Site includes hyperlinks to other websites, offered by third parties (hereinafter "Third Party Sites").
LCM has no control over the accuracy of the information contained therein nor their content. LCM is not required to check the quality, legality, veracity or accuracy of the information published on the pages to which these hyperlinks refer.
Consequently, LCM may under no circumstances be held liable for any damage resulting from the use of, access to, or inability to use the information or content of Third Party Sites.
Article 13 - Liability
13-1. Access to and functioning of the Site
All Users of the Site are personally responsible for setting up the IT and communication resources needed for them to access the Site and for acquiring the knowledge required to use the Internet and the Site. The User remains responsible for the connection and equipment costs associated with their Internet access and use of the Site, in accordance with the terms and conditions of their access providers and/or electronic communications operators.
The User is aware of the risks of misuse and contamination by any viruses circulating on the Internet. LCM may not be held liable for such malfunctions or for any interruption in Internet communications.
Users are reminded that fraudulently accessing or remaining in a computer system, hindering or distorting the operation of such a system, or fraudulently introducing or modifying data in a computer system are offences punishable by law.
13-2. Limitation of liability
LCM makes every effort to ensure that the information published on the Site is accurate and up-to-date, and reserves the right to modify the content or presentation of the Site at any time and without prior notice. However, LCM cannot guarantee that the same is complete or that it has not been modified by a third party (hacking, virus).
LCM shall not be held liable for any indirect damage whatsoever.
LCM may not be held liable for any decision taken on the basis of information contained on the Site, nor for any use that may be made of such information by third parties, and in particular accepts no liability arising from the transmission of confidential information via the Internet.
LCM shall not be held liable for any matters beyond its control nor for any damage that may be suffered by the technical environment of any User and in particular their computers, software, network equipment (modems, telephones, etc.) and any equipment used to access or use the service and/or information.
The Site may also contain hyperlinks to other websites. LCM has no control over the accuracy of the information contained therein nor their content. Consequently, LCM may under no circumstances be held liable for any damage resulting from the use of, access to, or inability to use the information or content of other websites.
LCM is not required to check the quality, legality, veracity or accuracy of the information published on the pages to which these hyperlinks refer.
Article 14 - Personal data and cookies
LCM collects and processes personal data from Users of the Site who choose to use the contact form and/or order Products on the Site.
The provisions relating to the processing of personal data and to the User's rights are set out in the Privacy Policy section of the Site, which LCM invites Users to read carefully.
Third party cookies are used on the Site in order to offer advertising content that matches the interests of Site Users during browsing. For more information on these cookies, users are invited to consult the Cookie Policy section of the Site.
Article 15 - Modification of the GTC of Use
LCM reserves the right to modify all or part of the GTC of Use at any time in order to adapt the same to changes in its operations and/or changes in legislation.
In any event, the applicable GTC of Use are those in force on the day of use of the Site.
LCM invites Users of the Site to check the GTC of Use each time they use the Site.
Article 16 - Applicable law and settlement of disputes
The Terms and Conditions of Use are governed by French law.
16-1. Users with consumer status
Any disputes arising in connection with the GTC of Use shall fall within the exclusive jurisdiction of the Caen Commercial Court, to which jurisdiction is expressly assigned in advance, even in the event of a third party claim or multiple defendants.
Users who are consumers are informed by LCM of the possibility of having recourse, in the event of a dispute, to conventional mediation or any other alternative dispute resolution method.
Users who are consumers may submit any dispute with LCM to a consumer mediator.
The consumer mediator is the FEVAD ombudsman. To submit a dispute to the mediator, a User with consumer status may:
- Complete the form on the FEVAD mediator's website by clicking here,
- send a postal request to the following address: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8 - France
or
The request must be include the following information:
- the consumer User's contact details,
- the professional's contact details,
- a description of the dispute,
- a copy of the previous complaint,
- where applicable, a copy of the professional's response,
- any documents relevant to reviewing the dispute.
In addition, LCM hereby informs the User of the existence of the online dispute resolution platform set up by the European Commission and of the possibility of having recourse to it in the event of a dispute. This platform can be accessed via the following link: https://webgate.ec.europa.eu/odr/.
Before referring the matter to the consumer mediator, the consumer User undertakes to submit their complaint to LCM at the following address: [email protected].
16-2. Professional users
Any disputes arising in connection with the GTC of Use shall fall within the exclusive jurisdiction of the Paris Commercial Court, to which jurisdiction is expressly assigned in advance, even in the event of a third party claim or multiple defendants.
Article 17 - Contact
For any question or complaint relating to the Site, the services or the user's personal data, the user may contact LCM as follows:
- By post: SNOW GROUP - E-SHOP ALGOTHERM - 44 avenue Georges Pompidou, 92300 Levallois-Perret, France
- By email: [email protected]
General Conditions of Use
These general conditions of use (hereinafter the “ T&Cs ”) are concluded between the company LABORATOIRES CINQ MONDES, a simplified joint stock company with a share capital of 513,270 euros located at 6 square de l’Opéra-Louis Jouvet in Paris (75009 ), France, registered in the Paris trade and companies register under number 435 296 470 (hereinafter “ LCM ”), and persons wishing to consult the website www.algotherm.com (hereinafter the “ Users ” ).
LCM and the Users are hereinafter together referred to as the “ Parties ”.
Use of the website www.algotherm.com (hereinafter the “ Site ") and the services offered there are governed by the General Terms and Conditions, supplemented by the Privacy Policy and the Cookies Policy of the Site. The purchase of products referenced on the Site is governed by the General Conditions of Sale of the Site, it being specified that only Users who are consumers can purchase these products.
Consequently, any User wishing to use the Site, visit its various pages and benefit from the services offered there must first read and accept the T&Cs in their entirety. In any case, consulting the Site implies the User's full and unreserved acceptance of the rules set out below.
The fact that one of the Parties does not take advantage of one of these conditions at a given time cannot be interpreted as a waiver of the right to take advantage of them at a later date.
The cancellation of a clause of the T&Cs will not affect the validity of the T&Cs as a whole.
Date of creation of the CGU: August 22, 2024
Article 1 – Legal notices
Site editor:
The Site is produced and published by the company LABORATOIRES CINQ MONDES, a simplified joint stock company with share capital of 513,270 euros located at 6 square de l'Opéra-Louis Jouvet in Paris (75009), France, registered in the trade and companies register from Paris under number 435 296 470.
Publication director: Julien PATTY
Site host: SIMPLEREZO, 107 rue de la Réunion, 75020 PARIS, France, registered in the Paris Trade and Companies Register under SIREN 488 644 931.
Article 2 – Connection to the Site / Navigation
To use the Site, the User connects to the Site at the address www.algotherm.com .
Access to the Site and the presentation pages is not subject to the creation of a user account.
Article 3 – Presentation and purpose of the Site
The purpose of the Site is to present and offer for sale online cosmetic products from the “ Algotherm” brand, gift vouchers and vouchers and spa treatments and entries via a reservation system (hereinafter the “ Products ”) , all marketed by LCM.
LCM strives to provide clear, accurate and up-to-date information regarding the characteristics of the Products.
The Site also aims to disseminate information relating in particular to the Products and the world of the “Algotherm” brand.
The Site also references the points of sale distributing the Products.
In addition, the Site distributes information relating to promotional operations, subscription to a newsletter and the organization of games allowing you to win gifts.
LCM strives to provide clear, accurate and up-to-date information concerning the characteristics of the Products, the points of sale distributing the Products as well as the promotional operations carried out by the latter. However, LCM cannot guarantee the exact updating of this information, particularly with regard to the distribution of the Products by independent distributors. In order to best fulfill this objective, the User may report any erroneous or inaccurate information that he or she has noted by sending an email to the following address: [email protected].
Article 4 – Content of the Site
4-1. The Site
The Site as well as any software used in connection with it may contain confidential information as well as data protected by intellectual property law. Thus, unless otherwise stated, the intellectual property rights on the web pages and on any data of any kind contained in the Site and each of the elements composing the Site (images, illustrations, sounds, texts, graphic elements, etc.), including the software, databases and newsletters are the exclusive property of LCM and/or any company in the group to which LCM belongs (hereinafter the “ Content ”) or of third parties having granted LCM a right of use. The User is not granted any license or right other than that of consulting the Site.
The reproduction of all or part of the Content is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes in any manner whatsoever and in any form whatsoever. being expressly prohibited. You may also not copy, modify, create a derivative work from, assemble, decompile (except as permitted by law), sell, assign, sublicense or otherwise transfer any rights in the Content. . It is also prohibited to modify all or part of the Content and in particular the software or to use modified versions of the software with a view in particular to accessing the Site by any means other than the interface which is provided to Internet users for this purpose.
The use of all or part of the Content without written authorization from LCM, in particular for commercial purposes, is prohibited under penalty of criminal and/or civil prosecution.
To obtain written authorization from LCM to use all or part of the Content, the User can contact the LCM communications department at the following address: [email protected].
4-2. The Brands
All brands or logos appearing on the Site are the property either of LCM, or of a company in the group to which LCM belongs, or of its service providers, partners or suppliers. Any use, in any manner whatsoever, of these brands and/or logos and/or any other Content is subject to the express authorization of LCM or the holder of the intellectual property rights concerned.
Users of the Site are prohibited from making any use of the Product brands (whether word marks or semi-figurative marks) and more generally from infringing the intellectual property rights of LCM and/or any company in the group to which LCM belongs.
LCM reserves the right to request the deletion of any link to the Site which has not been, or is no longer, authorized and which would be detrimental to it and/or to any company in the group to which LCM belongs.
Article 5 – Online Product Offering
The User who has the status of consumer can order Products online on the Site.
The online sale of Products is governed by the General Conditions of Sale of the Site which the Consumer User must accept before ordering Products.
The online ordering of Products on the Site by the Consumer User is subject to the creation of a user account.
The Consumer User undertakes to provide accurate information in the form and not to use another identity.
Article 6 – Creation of a user account
The Consumer User can create a user account, either when confirming their order, or by clicking on “My Account”, at any time during their navigation.
The creation of the user account is carried out by filling in the fields of the corresponding form. The Consumer User who creates an account undertakes to complete the form in good faith, to provide accurate information and not to use a false identity. The Consumer User can modify the information he has provided at any time in the “My Account” section.
Creating a user account requires creating a password. The Consumer User undertakes to keep the password confidential and acknowledges that LCM cannot be held liable in the event of disclosure whether or not caused by an act of negligence on its part.
In the event that the Consumer User forgets his password, he can enter the connection email address provided at the time of registration and click on forgotten password. An email will then be automatically sent to him with a new password. The Consumer User can also reset their password at any time in the section My Account.
In the event that the Consumer User no longer uses his user account for an uninterrupted period of 3 (three) years, LCM may consider his account to be inactive. Consequently, LCM will send an email to the Consumer User, informing them of the new status of the account. If the User does not react within the time indicated in the email, LCM may then delete their account.
Article 7 – Contact form
The User has the possibility of contacting LCM via a contact form made available to him on this page.
The User guarantees that the information provided when using the contact form is accurate.
The User's request will then be transmitted to LCM's consumer and customer services who will endeavor to process it as quickly as possible.
The Site does not allow you to report an adverse effect of a Product (or an incident during use) via the contact form. In the event that the Consumer User wishes to make such a declaration, he or she must contact the SNOW GROUP Regulatory Affairs department directly at the following addresses:
By email: [email protected].
By mail: SNOW GROUP - Regulatory Affairs Department, Avenue du Général de Gaulle, 14200 Hérouville-Saint-Clair, France.
Article 8 – Referencing points of sale
The Site references other online points of sale which distribute the Products.
The Site references the physical points of sale distributing the Products. The contact details (address and telephone number) of these points of sale are therefore communicated on the Site.
If he wishes, the User has the possibility of searching from the Site for the physical point of sale located near the geographical position of his terminal or the postal address that he chooses to provide. This tool requires activation of the geolocation function of the browser of the fixed or mobile terminal used by the User.
The Site does not reference the Products sold in these points of sale.
The referenced points of sale do not market the Products through the Site.
Furthermore, LCM in no way guarantees the availability of products marketed within the physical points of sale referenced on the Site. As such, LCM recommends that the User inquire at the points of sale to find out if the references sought are available.
Article 9 – Referencing promotional offers
The Site references periodic promotional offers relating to the Products.
These promotional offers may consist of price reductions relating to certain Products.
They may also consist of the awarding of gifts when purchasing certain Products.
In either case, the Site only distributes information relating to these promotional offers. Indeed, price reductions as well as the allocation of any gifts are granted by the participating physical points of sale.
As such, LCM informs the User that they must go to the points of sale participating in the operation if they wish to benefit from these promotions.
It is further specified that no contract relating to these promotional operations is concluded between the Parties via the Site.
Article 10 – The ALGOTHERM newsletter
The User has the option of subscribing free of charge via the Site to a newsletter allowing them to receive information relating in particular to Products, treatments, spas and news.
As part of this newsletter, information relating to Product campaigns to be tested, games as well as promotional offers made at participating points of sale may also be communicated if the User has previously consented to receiving these offers by email.
If the User wishes to benefit from this newsletter, he or she must register on the Site by completing the form (surname, first name and email address) and validating it by clicking on “REGISTRATION”.
The User remains responsible for the information he transmits as part of his registration. In the event of an error, LCM cannot be held responsible for any shortcomings caused in the processing of the User's requests due to the latter's failure to comply with this article.
Article 11 – Organization of games
LCM and/or the companies of the group to which it belongs are required to organize games qualifying as advertising lotteries within the meaning of the French Consumer Code.
As such, the Site broadcasts information relating to these events as well as the rules of these games.
Users are expressly invited to read the regulations prior to their participation.
Article 12 – Third party sites
The Site contains hypertext links to other websites offered by third parties (hereinafter the “ Third Party Sites ”).
LCM does not control the accuracy of the information contained therein or its content. LCM is not required to exercise control over the quality, legality, veracity or accuracy of the information published on the pages to which these hypertext links refer.
Consequently, LCM cannot under any circumstances be held responsible for damages resulting from the use of, access to, or inability to use the information or content of Third Party Sites.
Article 13 – Liability
13-1. Access and operation of the Site
Any User of the Site is responsible for setting up the IT and communication resources allowing access to the Site and the knowledge necessary for using the Internet and the Site. The User is responsible for connection and equipment costs related to Internet access and use of the Site, according to the terms set by its access providers and/or electronic communications operators.
The User is aware of the risks of misappropriation and contamination by possible viruses circulating on the Internet. LCM cannot be held responsible for such malfunctions or in the event of interruption of Internet communications.
It is recalled that the fact of fraudulently accessing or remaining in a computer system, of hindering or distorting the operation of such a system, of fraudulently introducing or modifying data in a computer system constitute punishable offenses criminal sanctions.
13-2. Limitation of liability
LCM strives to ensure the accuracy and updating of the information published on the Site, and reserves the right to modify, at any time and without notice, the content or presentation of the Site. LCM cannot, however, guarantee its completeness or the absence of modification by a third party (intrusion, virus).
As such, LCM cannot be held liable under any circumstances for any indirect damage whatsoever.
LCM cannot be held responsible for any decision taken on the basis of information contained on the Site, nor for the use that could be made of it by third parties and in particular disclaims any liability arising from the transmission of information. confidential on the Internet.
LCM cannot be held responsible for elements outside its control and for any damage that could possibly be suffered by the technical environment of any User and in particular, their computers, software, network equipment (modems, telephones, etc.) and any equipment used. to access or use the Service and/or the Information.
The Site may also contain hypertext links to other websites. LCM does not control the accuracy of the information contained therein or its content. Consequently, LCM cannot under any circumstances be held responsible for damages resulting from the use of, access to, or inability to use the information or content of other websites.
LCM is not required to exercise control over the quality, legality, veracity or accuracy of the information published on the pages to which these hypertext links refer.
Article 14 – Personal data and cookies
LCM collects and processes personal data from Users of the Site who choose to use the contact form and/or order Products on the Site.
The provisions relating to the processing of this personal data as well as the User's rights are described in the Privacy Policy section of the Site which LCM invites users to read carefully.
In order to offer advertising content corresponding to the interests of the User of the Site during navigation, third-party cookies are used on the Site. For more information on these cookies, the user is invited to consult the Cookie Policy section of the Site.
Article 15 – Modification of the T&Cs
LCM reserves the right to modify the T&Cs in whole or in part at any time in order to adapt them to changes in its operations and/or changes in legislation.
In any case, the applicable T&Cs are those in force on the day of use of the Site.
LCM invites Users of the Site to consult the T&Cs each time they use the Site.
Article 16 – Applicable law and dispute resolution
The T&Cs are subject to French law.
16-1. Users with consumer status
Any possible disputes relating to the T&Cs will fall under the exclusive jurisdiction of the Caen Commercial Court, to which jurisdiction is expressly granted in advance, even in the event of a warranty claim or multiple defendants.
The User with the status of consumer is informed by LCM of the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.
The User who has the status of consumer may submit any dispute between him or her to LCM, to a consumer mediator.
The consumer mediator is that of FEVAD. To submit a dispute to the mediator, the User with consumer status can:
- fill out the form on the FEVAD mediator website by clicking here,
Or
- send your request by post to the following address: Consumer Mediator FEVAD – BP 20015 – 75362 PARIS CEDEX 8
The request must be accompanied by the following elements:
- contact details of the Consumer User,
- contact details of the professional,
- statement of the dispute,
- copy of the prior complaint,
- if applicable, copy of the professional's response,
- all documents useful for examining the dispute.
In addition, LCM informs the Consumer User of the existence of the online dispute resolution platform set up by the European Commission and of the possibility of using it in the event of a dispute. This platform is accessible via the following link https://webgate.ec.europa.eu/odr/ .
Before contacting the consumer mediator, the Consumer User undertakes to send his complaint to LCM at the following address: [email protected].
16-2. Users with professional status
Any possible disputes relating to the T&Cs will fall under the exclusive jurisdiction of the Paris Commercial Court, to which jurisdiction is expressly and in advance granted, even in the event of a warranty claim or multiple defendants.
Article 17 – Contact
For any questions or complaints relating to the Site, the services, or their personal data, the user can contact LCM using the following contact details:
- By mail: SNOW GROUP – E-SHOP ALGOTHERM – 44 avenue Georges Pompidou, 92300 Levallois-Perret, France
- By email: [email protected]