General Terms and Conditions of Sale

Name: CINQ MONDES LABORATORIES

Address: 6 Square de l’Opéra-Louis Jouvet, 75009 Paris, France

SIREN: 435 296 470 RCS Paris

IDU Household Packaging: FR210975_01EOMJ

For any question or complaint relating in particular to the order, the right of withdrawal, in the event of Products (as this term is defined below) not conforming to the order, or for any question or complaint relating to the website www. algotherm.com , the use, the formulation, the quality of the Products, or in the event of the occurrence of an undesirable effect or an incident during the use of the Products, the Customer (as this term is hereinafter after defined) can contact ALGOTHERM Customer Service using the following contact details:

·        By email via the contact form on the website www. algotherm.com or by contacting Consumer service: [email protected] 

·        By post: SNOW GROUP – Algotherm Customer Service, 44 avenue Georges Pompidou, 92300 Levallois-Perret, France

The Customer (as this term is defined below) is informed by the company LABORATOIRES CINQ MONDES that he can register on a list opposing telephone canvassing (Bloctel list: https://www.bloctel.gouv .fr/ ). It is nevertheless specified that this registration does not prohibit the company LABORATOIRES CINQ MONDES from contacting the Client by telephone for the strict needs of the execution of this contract.

These general conditions of sale (hereinafter the “General Conditions of Sale”) apply, without restriction or reservation, to all sales concluded by LABORATOIRES CINQ MONDES (hereinafter the “Seller”) to consumers and non-professional buyers (hereinafter the “Customer” or “Customers”) wishing to purchase the products and/or Gift Vouchers offered for sale by the Seller on the website www. algotherm.com (hereinafter the “Products”).

They specify in particular the conditions of ordering, payment, delivery and management of possible returns and refunds of Products ordered by Customers.

The General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution or marketing channels.

The General Conditions of Sale are systematically communicated to any Customer prior to placing an order and will prevail, where applicable, over any other version or any other contradictory document.

They are accessible at any time on the website www. algotherm.com .

The Customer declares to have read the General Conditions of Sale and to have accepted them before placing their order. Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale.

The General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website www.algotherm.com on the date the order is placed.

Modifications to the General Conditions of Sale are binding on users of the website www.algotherm.com from the time they are put online and cannot apply to transactions previously concluded.

These General Conditions of Sale are supplemented by the “General Conditions of Use and legal notices” , as well as the “Privacy Policy” and the “Cookies Policy” of the website www. algotherm.com.

The Products offered for sale on the website www.algotherm.com are cosmetic products, Gift Vouchers allowing you to benefit from entries and/or treatments within the spas operated by the Seller, which can also be used for the purchase of products and services within Algotherm establishments, and Gift Vouchers, the amount of which can be used to order Products or reserve treatments.

The Seller also offers the Customer the possibility of booking spa treatments and entries directly on its site.

The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions and capacity of the Products, are presented on the website www.algotherm.com in the sheets for each Product.

The Customer is required to read it before placing any order.

The choice and purchase of a Product are the sole responsibility of the Customer.

The photographs and graphics presented on the website www.algotherm.com are not contractual and cannot engage the responsibility of the Seller.

The Customer is required to refer to the description of each Product in order to know its essential properties and particularities, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.

The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.

Product offers are within the limits of available stocks, as specified when placing the order.

In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned. For all Products shipped in the DROM-COM, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Customer acknowledges having the required capacity to contract and acquire the Products offered on the website www.algotherm.com . The Customer also declares and acknowledges that the purchase of the Products on the website www.algotherm.com is not directly related to his professional activity, and is limited to strictly personal use.

It is up to the Customer to select on the website www.algotherm.com the Products he wishes to order, according to the following terms.

To order, the Customer must create a personal account by completing the registration form and choosing a personal password. After identifying themselves, or after creating their personal account, the Customer must complete the Product order form by entering the following mandatory elements: the nature and quantity of each Product ordered, their last name, first name, name of the company if necessary, its choice of delivery method, delivery address, billing address, payment terms, an email and a telephone number.

If mandatory elements are missing, a screen appears asking the Customer to modify/complete said elements.

An order summary then appears on the screen, this page displays the Customer's billing address, the delivery address of the Products, a summary table of the order (nature, quantity and price of the Products), the delivery costs and the total amount of the order.

The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or correct any errors.

An order is registered on the website www.algotherm.com when the Customer accepts the General Conditions of Sale by checking the box provided for this purpose and validates his order by paying the price indicated. This validation implies acceptance of the entire General Conditions of Sale as well as the General Conditions of Use and legal notices, the Confidentiality Policy and the Cookies Policy of the website www.algotherm.com.

Validation of the order constitutes an electronic signature. This signature has the same value between the Parties as a handwritten signature and constitutes proof of the entirety of the order, of acceptance of the order and of the payability of the sums due in execution of said order.

The sale is only final after sending to the Customer confirmation of acceptance of the order by the Seller by email, which must be sent without delay and after receipt by the latter of the entire price. of.

Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the website www.algotherm.com constitutes the formation of the contract concluded remotely between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the website www. algotherm.com by logging into your personal account.

The Seller does not intend to sell the Products on the website www.algotherm.com to professionals, but only to consumers or non-professionals, for their personal needs. In accordance with article L 121-11 of the Consumer Code, the Seller reserves the right to refuse or cancel for “legitimate reason” any order including the number of Products or the amount to be paid (for a single or several cumulative orders) would not correspond to the usual average use of a household, any order for Products which would suggest that an economic activity is carried out by the Customer in connection with the Products ordered or more generally, any abnormal order for Products sense of the case law applicable in the matter.

This article of the General Conditions of Sale only applies to the online sale of Gift Vouchers.

It is nevertheless specified that the Customer can order Gift Vouchers in two ways:

Directly on the website www.algotherm.com , “GIFTS” section;
On site, directly in the spas.
To order, the Customer must create a personal account by completing the registration form and choosing a personal password.

The Customer will have the choice between two delivery methods for Gift Vouchers: by post or electronically.

In the event of delivery by post, the Seller will first send, via email, a confirmation and an order summary. Secondly, the Seller will deliver his order to the Customer by post, to the address he indicated when placing the order.

In the event of electronic delivery, the Seller will send the Customer, by email, a confirmation and an order summary including the Gift Voucher attached which the Customer must print in order to use it.

Their validity period is indicated on their purchase page; in the absence of specification these are valid for one year. The Seller declines all responsibility in the event of loss, theft or use by a third party of Gift Vouchers.

The Gift Vouchers contain a unique code allowing the chosen spa to check whether the treatment purchased has already been carried out.

Gift Vouchers are non-refundable and non-exchangeable, except in the event of withdrawal by the Customer. If the Gift Voucher is not used before its expiry date, the Customer will not be able to claim any refund.

To benefit from care services, the Customer receiving a Gift Voucher must:

Call the Spa where the treatment will be performed
Set appointment date and time
On the day of your arrival, hand in your Gift Voucher at reception
Arrive 15 minutes before the appointment time in order to respect the punctuality of the treatment sessions (in the event of a delay, the duration of the treatment will be reduced by the time equivalent to the delay)
Inform staff in the event of health problems (circulatory disorders, allergies, asthma, etc.) or pregnancy (certain treatments may not be recommended)
In the event of pregnancy, obtain medical authorization when making an appointment for body care.
In the event of a serious illness or major operation undergone within a period of time close to the day of the appointment, bring a medical certificate of no contraindication issued by the attending physician.
In the event of cancellation of an appointment less than 24 hours in advance or in the event of no-show at said appointment, the Gift Voucher will be considered definitively lost and will not be subject to any compensation. refund or credit.

It is further specified that:

The treatment times indicated are estimates.
The treatment formulas cannot be separated, cannot be modified and must be carried out in one go.
Body treatments are not accessible to people under 18 years of age.
The Seller reserves the right to refuse the requested service if the Customer does not meet the conditions required above. In this case, the Seller cannot be required to compensate the Customer.

This article of the General Conditions of Sale only applies to the online reservation of treatments and spa tickets.

The website www.algotherm.com allows the Customer to search via the search engine and make an appointment for a treatment or a spa entry at an establishment among the numerous establishments referenced. The availability of an appointment is specified at the time of the appointment request made by the Client. The Seller does not guarantee the appointment in any way, as the Spa calendar may not have been updated by him. In this case, the latter may contact the Client directly to offer them another slot.

Registration of a reservation on the website www.algotherm.com is made when the Customer accepts the General Conditions of Sale by checking the box provided for this purpose and validates his reservation by paying the price indicated. This validation implies acceptance of the entire General Conditions of Sale as well as the “General Conditions of Use and legal notices” , the “Confidentiality Policy” and the “Cookies Policy” of the website www.algotherm.com.

Validation of the reservation constitutes an electronic signature. This signature has the same value between the Parties as a handwritten signature and constitutes proof of the entirety of the reservation, of acceptance of the reservation and of the paymentability of the sums due in execution of said reservation.

The sale is only final after sending to the Customer confirmation of acceptance of the reservation by the Seller by email, which must be sent without delay and after receipt by the latter of the entire price. of.

The Seller reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute relating to the payment of a previous order.

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled, except in the exercise of the right of withdrawal or in cases of force majeure.

The Products are supplied at the current prices appearing on the website www.algotherm.com , when the order is registered by the Seller. Prices are expressed in Euros, and all taxes included (TTC), the applicable VAT being that in force at the time of invoicing.

The prices take into account any reductions that may be granted by the Seller on the website www.algotherm.com .

These prices are firm and cannot be revised during their period of validity, as indicated on the website www.algotherm.com , the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the website www.algotherm.com in the FAQ tab and calculated prior to placing the order.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to validation of the order by the Customer, are entirely his responsibility.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and sent to the Customer via his personal account.

Any announcement of a price reduction must indicate the price charged by the Seller before the application of the price reduction, this previous price being defined as the lowest price charged by the Seller with regard to all Customers during the Last 30 (thirty) days preceding the application of the price reduction.

The price is payable in cash, in full on the day the order is placed by the Customer, by payment by bank cards presenting several brands (including CB/Visa cards, CB/Mastercard cards and CB/e-cards). Credit card) or via a PayPal account.

Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the restitution of the corresponding sums.

In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel delivery of current orders placed by the Customer.

No additional costs, greater than the costs borne by the Seller for the use of a means of payment, may be invoiced to the Customer.

Once the payment method is selected by the Customer, the latter is redirected to a secure site managed by the Seller's financial partner. Payment is made as part of the 3D Secure program. The Customer's banking data does not pass through the website www.algotherm.com , and only the Seller's financial partner has access to this banking data.

Delivery of the Products ordered means the transfer to the Customer of physical possession or control of the Products ordered.

In accordance with the provisions of article L 216-5 of the Consumer Code, the delivery of the Products is accompanied by the delivery of the instructions for use, the installation instructions and a writing mentioning the possibility of formulating reserves.

The Products ordered by the Customer will be delivered within the time indicated before payment, upon choice of carrier by the Customer, to which is added the average processing and delivery time indicated in the FAQ on the website www.algotherm.com , at the address indicated by the Customer when ordering on the website www.algotherm.com , or at the address of the relay point chosen by the Customer when ordering on the website www.algotherm.com . In all cases, the Seller undertakes to prepare the order within 48 (forty-eight) hours following validation of payment.

Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above.

However, these deadlines are communicated for informational purposes only.

If the Products ordered have not been delivered within 30 (thirty) days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the Customer may notify the Seller, under the conditions provided for in article L 216-6 of the Consumer Code:

·        either the suspension of payment of all or part of the price until the Seller complies under the conditions provided for in Articles 1219 and 1220 of the Civil Code (exception of non-performance),

·        or the cancellation of the sale, after having given the Seller formal notice to perform within a reasonable additional period not respected by the Seller.

Termination may be immediate if the Seller refuses to perform or if it is clear that he will not be able to deliver the Products or if the delivery deadline not respected constituted, for the Customer, an essential condition of the sale.

In the event of termination of the sale, the sums paid by the Customer will then be returned to him at the latest within 14 (fourteen) days following the date of termination of the contract, excluding any compensation or withholding.

The Seller bears the transport risks and is required to reimburse the Customer in the event of damage caused during transport.

Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access. Delivery costs are as follows:

·       In mainland France and Monaco: Free delivery via Mondial Relay for all orders over €100. Free delivery via Colissimo for all orders over 130€. Free delivery via Chronopost for all orders over €160. Charges from €6.90 to €12.90 for all orders under €100.

·        Internationally¹ : Free delivery for all orders over €150. €11.90 fee for all orders under €150.

For sending Gift Vouchers by post: not available.

¹The Seller only delivers to the following territories: Germany, Austria, Belgium, Spain, Metropolitan France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovenia.

The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods transported.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, upon prior acceptance by the Customer.

In the event of a non-compliant or missing product, the Customer has a period of 48 (forty-eight) hours from delivery to express by email via the contact form on the website www.algotherm.com any reservations or complaints for non-conformity (product different from that ordered for example), defect or apparent defect in the Products delivered (for example damaged package already opened, etc.), as in the event of failure to provide the user manual or instructions for use installation, with all relevant supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect.

Please note that the absence of reservations made by the Customer upon delivery of the Products does not exempt the Seller from the guarantee of conformity, as described below.

The transfer of ownership of the Products to the Seller, for the benefit of the Customer, will only be carried out after full payment of the price by the latter, regardless of the date of delivery of the Products.

Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products which therefore travel at the Seller's risk. , except when the Customer uses a carrier that he himself has chosen, independent of the Seller, in which case the transfer of risks is carried out at the time of delivery of the Products ordered by the Seller to the carrier chosen by the Customer.

In accordance with the legal provisions in force, the customer has a period of 14 (fourteen) days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 (fourteen) days following notification to the Seller of the Customer's decision to withdraw.

Damaged, soiled or incomplete Products will not be returned. Likewise, in accordance with article L 221-28 of the Consumer Code, the Customer's right of withdrawal cannot be exercised for Products that have been unsealed by the Customer after delivery and which cannot be returned for reasons hygiene or health protection.

The right of withdrawal can be exercised online, using the withdrawal form available on the website www.algotherm.com (Appendix 1 of the General Conditions of Sale). The Customer must send the withdrawal form or any other declaration, unambiguous, expressing the desire to withdraw via the contact form on the Website www.algotherm.com . An acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; return costs remaining the responsibility of the Customer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice, delivery slip and return slip. available on the website www.algotherm.com (Appendix 2 of the General Conditions of Sale) at the following address:

Service Client SNOW Group
44 Avenue Georges Pompidou, 92300 LEVALLOIS-PERRET, France

The return shipping costs of the package remain the responsibility of the buyer.

As such, it is specified that said return voucher is solely intended to facilitate the processing of Product returns by the Seller, and is in no way intended to limit the exercise of the right of withdrawal by the Customer.

Consequently, the fact of not attaching the return voucher available on the website www.algotherm.com (Appendix 2 of the General Conditions of Sale) duly completed will have no consequence on the validity of the withdrawal but may simply extend the reimbursement and request processing times . Only the costs of returning the Product(s) remain the responsibility of the Customer. In accordance with article L 221-23 of the Consumer Code, the Customer may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products.

In the case of an online treatment reservation in accordance with article 4.3, the Customer may exercise their right of withdrawal at any time upon validation of their order directly from their personal account, by sending the dedicated form.

The exercise of the right of withdrawal by the Customer in accordance with article 9 of these General Conditions of Sale will result in the reimbursement by the Seller of all sums paid within 14 days (10 days for the reservation of treatments in line) from the date of effective exercise of the right of withdrawal.

Concerning the cancellation of a treatment booked online, a full refund will only take place if this takes place more than 24 hours before the treatment is carried out, according to the terms described in this article. In the event of cancellation less than 24 hours before the treatment, the price paid remains with the Seller.

The refund will be made in cash using the same means of payment as that used by the Customer during the initial transaction, unless the Seller and the Customer expressly agree on a different means. Only the Customer will be able to benefit from a refund and not the beneficiary of the Gift Vouchers and Gift Vouchers.

The Seller reserves the right to defer reimbursement until receipt of the Products or until the Customer provides proof of shipment of the Product, the date chosen being that of the first event.

The Products sold on the website www.algotherm.com comply with the regulations in force in France and have performances compatible with non-professional uses. The Seller cannot be held liable in the event of non-compliance with the legislation or regulations of the country in which the Product will be delivered (excluding Products delivered in France). It is up to the Customer to check with the local authorities of the country of delivery of the Products the possibilities of importing or using the Products he plans to order.

The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions:

·        the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or do not correspond to the order;

·        of the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unfit for use.

The Seller undertakes to deliver goods that comply with the contractual description as well as the criteria set out in articles L217-4 and L 217-5 of the Consumer Code.

He is responsible for defects in conformity existing at the time of delivery of the Products and which appear within 2 (two) years from this date.

This warranty period applies without prejudice to articles 2224 et seq. of the Civil Code, the limitation period beginning to run on the day the Customer becomes aware of the lack of conformity.

Defects in conformity which appear within a period of 24 (twenty-four) months from delivery of the Products are, unless proven otherwise, presumed to exist at the time of delivery.

Article L 217-8 of the Consumer Code provides:

“In the event of a lack of conformity, the consumer has the right to bring the goods into conformity by repair or replacement or, failing that, to a reduction in the price or to termination of the contract, under the conditions set out in this subsection. . »

Given the nature of the Products, compliance is “impossible” within the meaning of Article L 217-12 of the Consumer Code. The Customer is therefore invited to contact Customer Service via the contact form on the website www.algotherm.com in the event of a lack of conformity to request the replacement of the Product and find out the procedure to follow for their return.

The Customer may finally demand a price reduction or cancellation of the sale (unless the lack of conformity is minor) in the cases provided for in article L 217-14 of the Consumer Code.

When the lack of conformity is so serious that it justifies only the reduction of the price or the immediate cancellation of the sale, the Customer is then not required to first request the replacement of the non-compliant Product.

The price reduction is proportional to the difference between the value of the Product delivered and the value of this good in the absence of the lack of conformity.

In the event of cancellation of the sale, the Customer is reimbursed the price paid against return of non-compliant Products to the Seller, at the latter's expense.

The refund is made upon receipt of the non-compliant Product or proof of its return by the Customer and at the latest within the following 14 (fourteen) days, with the same means of payment as that used by the Customer during payment, unless express agreement of the latter and in any case without additional cost.

The preceding provisions are without prejudice to the possible award of damages to the Customer, due to the damage suffered by the latter due to the lack of conformity.

The Seller is liable for hidden defects within the framework of the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use.

The Customer may decide to implement the guarantee against hidden defects in the Products in accordance with article 1641 of the Civil Code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

In this case, the Customer is invited to contact the Seller's Customer Service via the contact form on the website www.algotherm.com to find out the procedure to follow.

The Seller cannot be held liable in the following cases:

·        non-compliance with the legislation of the country in which the Products are delivered (with the exception of Products delivered in France), which it is up to the Customer to verify before placing their order;

·        in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the product, accident or force majeure.

For any questions relating to a Product, or in the event of the occurrence of an undesirable effect or an incident during the use of the Product, the person concerned can contact the Seller's Vigilance Department by email at the following address : [email protected] or by mail to the following address: SNOW GROUP - Regulatory Affairs Department, Avenue du Général de Gaulle, 14200 Hérouville-Saint-Clair.

The data of the person concerned is processed by the Seller as part of the management and monitoring of legal vigilance. The information collected will, in compliance with medical confidentiality, be computerized and may be communicated to the Competent Authority concerned. The recorded data of the person concerned is used by authorized persons (Regulatory Affairs Department of the Seller and/or Quality Department of the Seller and/or any company in the group to which the Seller belongs). For more information on the processing of this data, the person concerned can consult the “vigilance information notice” available on request.

The content of the website www.algotherm.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

En cas de changement de circonstances imprévisibles lors de la conclusion du contrat, conformément aux dispositions de l’article 1195 du Code civil, la partie qui n’a pas accepté d’assumer un risque d’exécution excessivement onéreuse peut demander une renégociation du contrat à son cocontractant.

Les parties ne pourront être tenues pour responsables si la non-exécution ou le retard dans l’exécution de l’une quelconque de leurs obligations, telles que décrites dans les présentes Conditions Générales de Vente, découle d’un cas de force majeure au sens de l’article 1218 du Code civil.

The General Conditions of Sale and the operations resulting from them are governed by French law.

They are written in French. In the event that they are translated into one or more languages, only the French text will be authentic in the event of a dispute.

All disputes to which purchase and sale operations concluded in application of the General Conditions of Sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.

The Customer declares to have been previously informed by the Seller of the possibility of resorting free of charge, in the event of a complaint, to a consumer mediation procedure.

After having sent his complaint to Customer Service or Consumer Service to the contact details indicated in Article 1 of the General Conditions of Sale, and in the absence of a satisfactory response, the Customer may submit any dispute opposing him to the Seller to the following mediator: Mediator e -commerce of FEVAD, 60 rue de la Boétie, 75008 Paris – www.mediateurfevad.fr .

To submit a dispute to the mediator, the Client can:

·        fill out the form on the FEVAD MEDIATOR website by clicking here ,

Or

·        send your request by post to the following address: Consumer Mediator FEVAD – BP 20015 – 75362 PARIS CEDEX 8

The request must be accompanied by the following elements:

-        Customer contact details

-        the order number and/or Customer number

-        the order date

-        the dispute encountered

-        the preliminary written steps taken with the Seller

-        the solutions proposed by the Seller

-        Customer expectations

In addition, the Seller informs the Customer of the existence of the online dispute resolution platform set up by the European Commission and of the possibility of using it in the event of a dispute relating to this contract. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/ .

The Customer acknowledges having been informed by the Seller in a readable and understandable manner, by means of the provision of the General Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221 -5 of the Consumer Code:

·        on the essential characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity allowing it to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and cannot engage the liability of the Seller. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities;

·        on the price of the Products and the application of a personalized price on the basis of automated decision-making and additional costs or, in the absence of payment of a price, on any advantage provided instead or in addition of it;

·        on the identity of the Seller and all of his contact details;

·        on the existence and terms of implementation of guarantees (the legal guarantee of conformity, the guarantee of hidden defects) and, where applicable, on after-sales service;

·        on the possibility of resorting to a consumer mediator, under the conditions provided for in the Consumer Code;

·        on the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the terms of termination and other important contractual conditions and, where applicable, on the costs of using the remote communication technique, the existence of codes of good conduct and financial deposits and guarantees;

·        on the accepted means of payment.

The fact for a Customer of ordering on the website www.algotherm.com implies full and complete adherence and acceptance of the General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives , in particular, to take advantage of any contradictory document, which would be unenforceable against the Seller.

This form must be completed and sent only if the Customer wishes to withdraw from the order placed on the website www.algotherm.com unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale.

To the attention of SNOW GROUP – E-SHOP ALGOTHERM

44 avenue Georges Pompidou

92300 LEVALLOIS-PERRET

France

I hereby notify my withdrawal from the contract relating to the order of Products below:

Ordered on:                               

Received on:

Order number: 

Customer Name:

Customer Address:

Description and quantities of returned Product references:

Signature of the Customer (only in the event of notification of this withdrawal form on paper):

Date:

RETURN VOUCHER – ESHOP ALGOTHERM

Product order number:

Date of order for Products:

Customer Name:

Customer first name:

Email address associated with the Customer's personal account:

Customer's postal address:

Phone :

Please indicate the Product references (indicated on your order form) that you wish to return, and specify the reason for the return.

REASONS

1/ I exercise my right of withdrawal during the legal period of fourteen (14) days following receipt of the order for Products.

2/ Products not in conformity with the order.

3/ The package or the Product was damaged during transport.

4/ Product Defect.

5/ Reaction to the Product.

6/ Other (specify):